Dhaka Game Privacy Policy — Your data is safe with us

1 Introduction & Scope

The privacy policy ("Policy") of dhaka game (dhakagame.vu) outlines our commitment and practices regarding the protection of personal information belonging to users of our platform. This Policy applies to the dhaka game website, mobile application, and all associated digital services.

By using this platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please discontinue use and contact us.

Dhaka game is licensed by an international gaming authority and follows internationally recognized data protection standards (GDPR-inspired principles). We are equally committed to respecting Bangladesh's applicable cybersecurity laws and data protection regulations.

2 What information do we collect?

Dhaka game collects two types of information — what you provide directly, and what is automatically collected as you use the platform.

What you provide directly:

• Full name, date of birth, and gender.
• Email address and mobile number.
• A copy of your national ID card or passport is required for KYC verification.
• Payment method details (bank account number or mobile banking number).
• Profile information you have updated yourself.

Automatically Collected Information:

• IP address and device type.
• Browser version and operating system.
• Session duration and page visit data on the platform.
• Gaming activity and transaction history.
• Information collected through cookies and similar tracking technologies.

3 How Is Collected Data Used?

Dhaka game uses your information only for the specific purposes listed below — and nothing beyond that:

• Account Management: Registration, login, and profile management.
• Financial Transactions: Processing deposits and handling withdrawals.
• Service Provision: Gaming support and technical assistance.
• Security: Detecting fraud, money laundering, and unauthorized access.
• Contact: Important updates, security alerts, and service information.
• Responsible Gaming: Detecting unusual gaming behavior and alerting the member.
• Legal Obligations: Meeting the requirements of applicable laws and regulatory authorities.
• Service Improvement: Analyzing user experience to improve the platform.

4 Sharing Data with Third Parties

Dhaka game does not generally share your personal information externally. However, limited data may be shared in the following specific circumstances:

• Payment Processor: Minimum necessary information shared with payment gateway providers to process transactions.
• Game Provider: Technical requirements from Pragmatic Play, PG Soft, and similar providers to run games.
• Legal Authorities: In cases of valid legal orders or investigations by regulatory authorities.
• Fraud Prevention Agencies: To prevent financial crime and money laundering.

When sharing data with third parties, dhaka game ensures that those parties uphold at least the same standard of data protection.

5 Data Security Measures

Dhaka game follows industry-leading standards to keep your information secure:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Server Security: Firewall, anti-DDoS protection, and regular security audits.
• Access Controls: Only authorized personnel may access specific data.
• Payment Security: Card numbers or full account details are not stored on our servers.
• Two-Factor Authentication (2FA): An optional additional layer of security.
• Suspicious Activity Monitoring: 24/7 automated system alerts.

6 Cookies & Tracking Technologies

Dhaka game uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences (language, settings).
• Analytics Cookies: Collects platform usage statistics. These can be turned off.

You can manage cookies from your browser settings. However, disabling essential cookies may affect the platform's functionality.

7 How long is data retained?

Dhaka game does not retain data longer than necessary. The general rules are:

• Active Account Data: For as long as your account remains active.
• Financial Transaction Records: Up to 5 years, as required by law.
• KYC Documents: 5 years, as required by regulatory rules.
• Closed Account Data: Deleted 1 year after closure, unless required by law.
• Log Files & Technical Data: Typically 90 days.

8 Your Data Rights

As a member of dhaka game, you have the following rights over your own data:

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

9 Protection of Minors

Dhaka game strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from any minor.

• Age verification is mandatory at the time of registration.
• If a member is suspected to be underage, their account will be temporarily suspended pending investigation.
• If confirmed, the account and all associated data will be deleted.

10 Policy Changes & Contact

Dhaka game may update this Privacy Policy at any time. When changes occur:

• The date of the latest update will be shown on this page.
• You will be notified at your registered email address of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions or concerns about our Privacy Policy, please contact our support team. We are available 24/7 in Bengali.

For more details, visit our Terms and Conditions and Responsible Gaming Please read these pages as well.